Two different checks: no Tailor Equipment menu means the quest hand-in is unfinished; one item missing from an unlocked menu can mean that item is ineligible. Check the service before changing your equipment.
Unlock transmog through Reaching the Far Shore
Speak to Jiera in the Norgandian Settlement after advancing Norgan’s story and settlement quests. Published guides disagree about the exact quest boundary: VGC names The Castle in Ice, while AllThingsHow names later story and rebuilding progress. We therefore do not promise that one named main quest alone unlocks the request. If it is absent, inspect unfinished settlement requests and return as the story advances.[1][2]
- Accept Reaching the Far Shore from Jiera. She needs a tome from the far side of Lake Norgan.
- Visit the Sealed Study, speak to Polyeidus and then Ser Ryatt, and report the lake-crossing clue to Jiera.[2]
- Follow the Fimbl quest markers through two encounters around the mountain stronghold. These stages end with the creature retreating; the objective has not failed simply because it escapes.
- At Lake Norgan, use the shoreline ballistas to finish the fight. Move to another emplacement if yours is destroyed. The published guides describe the shoreline differently, so follow the quest marker and visible emplacements rather than an unverified compass instruction.[1][3]
- Report to Jiera and rest. Wait for the quest update confirming that the lake has frozen, then cross the ice into the Lakeside Grotto and recover the treatise.[3]
- Return to Jiera and take the book to Hal. His final conversation unlocks Tailor Equipment; bringing the book only to Jiera is not the final hand-in.[1]
Which equipment can Hal change?
| Your goal | What to check |
|---|---|
| Keep a relic’s combat effects but change its look | Select an eligible Norgan relic weapon or armor as the target, then choose an appearance you have collected. |
| Use a favorite base-game appearance | Use it as the appearance source for eligible relic gear. Source and target have different eligibility rules. |
| Change a base-game or Lost Rites reward itself | Do not assume it is an eligible target. Published coverage and a player discussion distinguish these items from appraised spoil gear.[3][4] |
| Wear a newly acquired replacement | Check its appearance again. Players report tailoring applies per item, rather than permanently to the equipment slot.[5] |
Hal charges gold for tailoring. Inspect the displayed fee and target before confirming; there is no need to chase an advertised universal price. Tailoring changes appearance rather than providing an extra combat upgrade.[1][3]
If the menu or the look is missing
First separate expansion access, quest completion and item eligibility. If you cannot reach Norgan, use the DLC access checks. If you reached the frozen lake, check that you recovered the book and finished Hal’s conversation. If the menu already works for another relic, troubleshoot the specific target rather than repeating the dragon quest.
A missing-quest player report remains unresolved in the reviewed discussion. It does not establish a universal repair or a requirement to finish the entire DLC.[6] Native tailoring and third-party transmog mods are separate systems; mod claims do not override the native restrictions above.
Sources & verification
Source-based guidance checked 16 October 2026. We have not personally tested these steps. External originals open in a new tab.
- VGC · Dave Aubrey ↗ (external, opens in a new tab)Checked 16 October 2026
Quest completion, Hal hand-in and tailoring; the named story prerequisite differs from other coverage.
- AllThingsHow ↗ (external, opens in a new tab)10 October 2026; checked 16 October
Settlement prerequisites, scholar dialogue and eligible relic targets; secondary walkthrough.
- KeenGamer · Rafly Wibowo ↗ (external, opens in a new tab)9 October 2026; checked 16 October
Fimbl encounters, ballista replacements, frozen lake and source-versus-target distinction.
- Reddit · Lost Rites equipment discussion ↗ (external, opens in a new tab)Checked 16 October 2026
Player clarification of target eligibility; not a controlled test.
- Reddit · tailoring discussion ↗ (external, opens in a new tab)Checked 16 October 2026
Player reports that tailoring applies per piece of equipment.
- Reddit · missing Reaching the Far Shore ↗ (external, opens in a new tab)Checked 16 October 2026
A player reports a missing request; no verified universal remedy.